Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at ricardohardware@hotmail.com.
Returns must be sent to the following address:
4933 NW 55Th Blvd
Coconut Creek FL 33073
If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
For any return-related questions, you can always contact us at ricardohardware@hotmail.com.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have any questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a new order for the replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at ricardohardware@hotmail.com